inLighten Introduces Comprehensive, Web-based, Customer Check-in Solution
here.™ by inLighten Features Check-in and Mobile Alerts with Digital Signage Integration
January. 22, 2019
inLighten® , a recognized leader in the field of digital signage, interactive, and audio solutions today announced the release of here.™, a comprehensive system for customer check-in, visual notification, mobile alerts, service management and reporting. By adding here. to their facilities, clients can enhance the customer service experience, improve service efficiency, and capture data on customer needs and service interactions for analysis, action and modification.
In introducing the company’s newest product, inLighten CEO Dan Snyder said, “All kinds of businesses are striving to meet consumer expectations for service that’s quick, convenient, responsive and tailored to them. Online enterprises have been leaders in this area, but it remains a challenge for the physical service environment. We created here., which features web-based technology, so that a higher level of service can occur in physical service environments for more satisfying – and profitable – customer experiences.”
From any touchscreen, interactive kiosk or tablet, including inLighten iTOUCH™ interactive products, customers access the here. check-in web-page and enter their name and purpose of their visit, selecting from either a configurable pull-down menu or using an onscreen keypad to provide detailed information about their needs. Customers can select mobile notification via text or email when a member of the service staff is ready to assist them. Customers can also refer to strategically placed digital signage linked to the here. system which displays customer names in the order that they’ll be served, including visual alerts for the individual whose turn has arrived.
By logging into a service progress web-page, staff have access to an at-a-glance view of the customers awaiting service, the reasons for their visits and the duration of their waits, which can be highlighted if they exceed target lengths. Staff members can assign themselves to serve specific customers based on their area of specialization, the customer’s needs or the length of their waiting. Reporting can be generated to track the number of visitors, their reasons for visiting and wait times as well as tracking productivity by individual staff members including number of customers served, service topics, and duration of interaction.
Following up on Snyder’s comments, inLighten Senior Vice President Doug Braun added, “By enabling organizations to be more efficient and productive in serving their customers, we believe here. will produce more meaningful customer encounters, more sales opportunities and more loyal customer relationships.”
here. features complete training and ongoing software and technical helpdesk support as well as inLighten’s industry-leading warranties and personalized client care.
inLighten is an industry leader in networked digital media solutions including digital signage, self-service kiosks, on-hold and environment audio services and speech privacy solutions that empower clients to effectively and securely communicate with their audiences. Powered by inLighten digital media management software that enables customized content creation, scheduling and distribution controls, inLighten solutions are scalable, cost-effective and exceptionally reliable. Industry-leading consulting, installation, technical support and creative services deliver a superior customer experience and provide a single point of accountability for all aspects of implementation, day-to-day management and continuing network operation. inLighten’s headquarters are in Clarence, NY.