inLighten's technical team provides around-the-clock help desk support to each client. No matter how large or small the issue, the inLighten technical support specialists approach each with a "never rest" commitment to providing a solution.
Each technical support professional is trained through inLighten's rigorous apprentice program, along with maintaining numerous certifications and training on the industry's leading computer, networking, security, communication, and multimedia equipment, systems, software and services.
Each inLighten client has access to inLighten's:
- Systems and services help desk support
- Software help desk support
- 24/7 on-call emergency service technical support
- IT and communications support
- Network and security support
All inLighten systems receive ongoing diagnostics and network monitoring to keep things running smoothly. If a problem is identified, the inLighten help desk pro-actively interfaces with the systems and designated client support contacts to quickly remedy issues as they arise.